I booked my tickets directly with KLM.
I then called Customer Service to reserve a bassinet. Thanks to SeatGuru, I immediately found out that the lady at the other end of the line was giving me a seat without any possibility of having a bassinet. The same disastrous incident back in 2004 onboard KLM (with me refusing to sit and asking for the purser) would have been replayed.
Seeing that I do not have much time to change planes in Amsterdam, I emailed them again to ask for assistance (even if I have to pay extra) since I would have a toddler and an infant with me whilst I hurry to the other gate for my connecting flight. I was told, "KLM offers special facilities and assistance to passengers in need of special assistance due to mobility limitations or medical needs. Unfortunately no extra assistance can be offered for mother traveling with children." I kinda thought that I would have qualified for having mobility limitations. Hmmm... couldn't they have assisted me the way Lufthansa did?
I know... why oh why did I book KLM?! Long story...
Anyway, above experience really makes me long for the comforts of traveling alone, on business class.
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