One excellent example which caught my eye is the service being given by Fairmont Hotels & Resorts.
Apart from making sure that guests' room preferences are considered, they have also taken to giving fashion advices, as reported by NYT.
"They make sure I look good,” he said. “If I’m not dressed right — if maybe my socks don’t match or my shirt collar is turned up — they’ll say something to me. Someone will pull me aside and say, ‘You might want to try a different pair of socks.’ It really makes me feel like I’m at home."Other perks are grocery shopping, DVD rentals and laundry services at no extra charge.
Now, that's a hotel after my own heart. I have yet to stay at any of the Fairmont properties but I sure will keep a lookout for them on my next trip.
I just stayed at a Fairmont Hotel, and it is one of my favorite chains.
EVERY single staff member that I encountered, from the maids, to the bellman, to the maintenance guy, to the front desk person -- EVERY single person looked me in the eye, said hello, asked if I was enjoying my stay, and inquired if I needed anything or if there was anything that I wanted.
Very nice way to make a traveler feel welcome.
Posted by: Mary Jo | October 24, 2006 7:03 PM | Permalink to Comment