
The little things matter a lot. No matter how posh the hotel may seem on the first look, the attention given to little details still says a lot about the hotel. Lack of attention to detail could mar my whole impression of the hotel, even if the big, obvious things seem to scream luxury.
One example is this hotel which will remain unnamed. Everything else seems luxurious and expensive. However, the sight of plastic dinnerware and cutlery just threw me off. It cheapened everything. It didn’t seem to fit the price they are demanding and the class that the hotel is projecting.
Another hotel, on the other hand, surprised me with the details. It was a simple, boutique hotel with no pretensions. However, a closer look gives you the impression that they definitely aim to please their guests. The breakfast room and the in-house restaurant both had Villeroy & Boch dinnerware. The simple yet elegantly-designed bathrooms had fancy French toiletries that did not only look good in the bottle but also smelled good, even after a whole day. Heck, even the bowl of candies on the check-in counter looked expensive.
My point is... I will never book my hotels based on those little details. But, those little details, will surely make me come back and spread the word.
As what Hotel Chatter said, "it's the little things that matter..."
What about you? Granted that most business hotels are offering WiFi and have the gizmos that business travellers will need, what else would make you come back and book the same hotel?








You're right. Most hotels now have all the basic amenities. So for me, it's all about the little touches.
So there's a fridge, nice. But does it really chill my drinks? If it's not in a highrise, can I open the windows? Do I have full control over the temperature of the room? How's the lighting? Too dark? Too harsh? If there is a free breakfast, how is the food? Is it a bunch of prefrozen stuff? Or actually cooked by human hands?
I don't stay at the expensive executive hotels much so these small details really start to matter after a while.
Posted by: Tim Arai | May 4, 2006 7:21 AM | Permalink to Comment