Be it before and after a meeting or when networking during exhibitions or trade fairs, being able to connect with clients or possible clients through small talk is a big thing. The art of small talk is something that we, business travellers, need to learn.
During my early business travel years, I was more afraid of doing small talk with the clients rather than the presentation itself or the meeting proper. Not only was I not sure what I should or should not discuss with them, I was also afraid of that long, uncomfortable silence between people who barely know anything about each other.
The more meetings I attended, the more confident I became. I realized that confidence plays a lot in making small talk. In addition, I prepared myself by reading about the culture of the country I am visiting (if it applies) and current world events. Eventually, I stopped relying on "good weather today" kind of opening.
As comfortable as I may be now, I still have a few guidelines in my mind about what I should NOT say. Loose language and culturally-insensitive quips are my big no-nos.
If you are uncomfortable with small talk, get over it. Fast! Business travellers, especially, need to learn (no, it is not inborn) this skill. We need it to make a connection, network and build rapport with the people we intend to do business with.
Nervous? Before that trip, practice by striking up conversations with that friendly waiter, that helpful store staff or that person attending your transaction at the bank.
What about you? are your secrets? How do you keep that ball rolling?
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